Return and Refund Policy

At LabelUp, all products are made to order and personalized according to each customer's specifications.

In accordance with Article 16(c) of Directive 2011/83/EU on Consumer Rights, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized. Therefore, personalized and custom-made products cannot be returned, exchanged, or refunded once an order has been confirmed and production has begun.

Please review all order details carefully before placing your order, including text, colors, sizes, quantities, and any uploaded artwork, logos, or design files. Customers are responsible for ensuring that all submitted information is accurate.

We do not accept returns, exchanges, or cancellations for:

• Personalized products

• Custom-printed items

• Products produced according to customer-provided specifications

• Orders that have already entered production

If your order arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of delivery and provide:

• Your order number

• Clear photographs showing the issue

We will review the case and, where appropriate, provide a replacement, correction, or another suitable solution at no additional cost.

If you have any questions regarding your design, logo quality, customization details, or order requirements, please contact us before placing your order. We are happy to assist before production begins.